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Duties to be undertaken:

Reports to: IT & Networks Integration & Support Manager Job Purpose: • 3rd line Support and trouble resolution • Vendor Support Management • Integration Support • BAU Support • Advanced BAU • Release Mngmt/Apprval • Vendor ATP review & execution • System Backup & Recovery Management • HLSD Design reviews, consultancy & HLIA • LLD & Vendor LLD review and acceptance. • Training & Documenting for NOC 2nd Line/BAU’s • Systems Optimization, Expansion, Installation & Integrations Duties will perform all or part of the following: • Handling the low level technical hands on activities required in highly sensitive & complex, production environments • Complex troubleshooting validation and Accurate Impact analysis & summarization • Identification of possible rectification plans and work a rounds and relevant implications • Encourages teamwork, mentors junior resources and drives consistent continued improvement of processes, procedures and methodologies @ the hands on level. • Working closely with developers, vendors and architects to assure continued alignment and delivery of key nonfunctional requirements, optimizations, patches or complete solutions. • Conduct Systems Reviews and implement agreed maintenance and optimizations

Skills required:

• A bachelor’s degree or equivalent in a computer-related field (R) • 3+ years of O&M within mobile telecoms or ISP context (R) • IP Network Training/Certifications such as (CCNA/CCNP/CCIE) (P) • Extensive Hands on Support & Integration background in Telco CORE or VAS Platforms and Nodes (R) • Excellent English writing skills (R) • Background knowledge of RDBMS’s , Virtual / Physical Server and Storage infrastructure (P) • Sound nonfunctional testing expertise (P) • Ability to work in a fast paced, entrepreneurial environment, on multiple projects concurrently (R) • Ability to anticipate and build contingency plans (R) • Experience in implementing operational automation using OS and SQL scripts (R) R= required / P=preferred

Qualifications required:




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